support
Kontrollsoft is available for support most hours of the day. The most efficient way to get a problem solved is to search and/or post on the forums as someone might have run into the same issue that you need an answer to. We have a ticketing system for submitting support requests, you can find it here: http://support.kontrollsoft.com. We are also available via many instant messenger protocols and email as well. The bug tracking system is reserved solely for making us aware of an issue with the software once you have it installed and working.
Support contact methods
Support Forum: click here
Support Ticketing System: click here
Wiki Documentation: click here
Kontrollbase Bug Tracking: click here
Kontrollcomm Bug Tracking: click here
Kontrollkit Bug Tracking: click here
AIM: user “kontrollbase” available 9am-5pm PST
YIM: user “kontrollbase” available 9am-5pm PST
GTalk: user: “support@kontrollsoft.com” available 9am-5pm PST
Jabber: user: “support@kontrollsoft.com” available 9am-5pm PST
IRC: irc.freenode.net, channel #kontrollbase
Mail: support at kontrollsoft dot com
RSS: Keep up to date on news postings – http://feeds2.feedburner.com/Kontrollsoft
Pastebin: need to paste us some code – http://kontrollsoft.pastebin.com
Online Support
If the status says “offline” please start a conversation – sometimes Meebo reports the status incorrectly when we are actually online. We are working to address this issue with Meebo.
Donate to the cause
Have you enjoyed our software support? Donate some spare change to our coding group to show you appreciate our efforts. Even a dollar or forty will go a long way to paying for the bandwidth usage of our demo servers.
Click here to make a donation
Join us on LinkedIn
Want to expand your network and add to our discussions? Join the LinkedIn user’s group. Click below to join now.
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